Contact us online
If you need help with a non-urgent medical or admin request, you can now contact us online.
Failure to attend appointments (DNA)
Please review our Did Not Attend (DNA) policy, which outlines the steps we take when appointments are missed without prior notice.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 0121 359 1539
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
Consultations are available by appointment only Monday to Friday 8am – 6:30pm, with a duration of either 5 or 10 minutes.
To request a routine appointment in advance during opening times:
- phone us on 0121 359 1539
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Practice nurse appointments
In a number of cases it might be worth considering an appointment with the practice nurse rather than the doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
Appointments are available Monday to Friday 9:30am to 11:30am.
To ask a non-urgent medical question:
- fill out an ask a nurse a question form
We will respond within 2 working days during opening times.
Enhanced access
We have extended opening hours at the Bloomsbury/Nechells Health centre on the weekends patients and this can be booked through us. You are only able to do this if you have booked the appointment with our practice.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
You can leave a message with reception that you wish to speak to the doctor or nurse and then you can call back about 11:30am to do so.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Patient Access
- phone us on 0121 359 1539 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11am.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.