Suggestions, Comments and Complaints
Suggestions
We are always looking at ways to improve your experiences at the surgery. If you have any suggestions for improvements or you want to tell us something that we did really well, we would love to hear about them. You can do this either by talking to Mrs Helen Hallahan, Practice Manager, writing to the surgery or emailing Mrs Helen Hallahan, Practice Manager at helen.hallahan@nhs.net
Complaints Procedure
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager (Mrs Helen Hallahan) via our online form, alternatively in person at the practice, who will deal with your concerns appropriately. Further written information is available regarding the complaint’s procedure from reception.
While we constantly strive to provide a good, friendly and efficient service, we realise that occasionally things do not go as smoothly as we would like. You have the choice to complain either direct to the surgery or to NHS England.
Contact NHS England
NHS England
PO Box 16738
Redditch
Worcester
B98 9PT
Telephone: 0300 311 2233
Email: england.contactus@nhs.net
If you are dissatisfied with the outcome
You also have the right to ask the Parliamentary Health Service Ombudsman to carry out an independent investigation of your complaint. If you feel you have suffered because you have received poor service or treatment or were not treated properly or fairly, the Parliamentary Health Service Ombudsman may be able to help.
Their contact details are:
The Parliamentary Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Helpline: 0345 015 4033
Website: www.ombudsman.org.uk