We are always looking at ways to improve your experiences at the surgery. If you have any suggestions for improvements or you want to tell us something that we did really well, we would love to hear about them.
Giving feedback
To provide feedback:
- fill out a feedback form
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on 0121 359 1539
- contact the practice manager in writing by post
Complaints procedure
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact our practice at nhsbsolicb.bloomsburystreet@nhs.net, alternatively in person at the practice, who will deal with your concerns appropriately. Further written information is available regarding the complaint’s procedure from reception.
While we constantly strive to provide a good, friendly and efficient service, we realise that occasionally things do not go as smoothly as we would like. You have the choice to complain either direct to the surgery or to NHS England.
Contact NHS England
NHS England
PO Box 16738
Redditch
Worcester
B98 9PT
Phone
0300 311 2233
Email
england.contactus@nhs.net
If you are dissatisfied with the outcome
You also have the right to ask the Parliamentary Health Service Ombudsman to carry out an independent investigation of your complaint. If you feel you have suffered because you have received poor service or treatment or were not treated properly or fairly, the Parliamentary Health Service Ombudsman may be able to help.
Their contact details are:
The Parliamentary Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Phone
0345 015 4033
Website
www.ombudsman.org.uk